Links:

• IG: http://www.instagram.com/richardgoesflying
• LinkedIn: http://www.linkedin.com/in/mcwilliamsrichard

Professional Experience

Bank Of America, Macon, Ga Relationship Manager December 2018-Present

Leads Customer Satisfaction Results to 90%, resulting in better client opinion, retaining clients and bringing referrals for new business, new accounts, and new money. Implemented customer outreach strategies with 13 calls over 90 seconds week over week, leading to stronger relationships with clients and increased client meetings, resulting in deepened relationships. Deepened Existing Client relationships using credit and deposit opportunities, Increasing new money and credit balances. Assisted clients with opening business accounts, adding more opportunities for clients to achieve goals while increasing balances through furthering relationships.

Bridgestone Retail Macon, GA Manager of Tire Sales Jan 8, 2018- December 2018

Increased tire sales 15% over goals, increasing revenues for the store. Improved Service Quality scores from 75 to 99%, leading to referrals and increased trust in the shop. Increased Credit Card applications from .25/day to 1/day, increasing the average purchase by $50 and increasing revenues. Grew car count per day, increasing income for the shop and technicians.

Enterprise Rent A Car Macon, GA Assistant Manager May 2013 – Jan 8, 2018

Improved Service Quality scores from 81% to 93%, helping to retain clients and causing repeat clients. Developed and implemented plans for branch development and process improvement, increasing occupancy car count, allowing for more opportunities for revenue. Grew branch from 145 to 203 cars while maintaining average of 90% occupancy, allowing for more flexibility in occupancy. Trained new employees to promotable standards 6 months faster than corporate expectation, helping fill needs for Assistant Manager and Branch Manager positions.

State Farm Insurance Company Macon, GA, Licensed Sales Agent May 2012 – May 2013

Sold insurance products, and Increased book of business by 200 policyholders, increasing revenue for branch. Increased average number of client policies from 3 to 5.5 by Discount Double Checks, increasing revenue for branch.

Government Employees Insurance Company April 2011- May 2012

Sales Agent II

Represent the brand of GEICO through sales of auto insurance policies

HIN-NOPI Supershow Series May 2010-September 2010

Produced multiple overlapping events, average of 2 events at a time, increasing visibility of brand. Coordinated with over 100 vendors, 25 media outlets, numerous spokespeople, and attendees to ensure profitable and repeatable events Built and managed merchandise department totaling around $25,000 of merchandise in inventory with 25% turnover show to show, directly showing profitable stand-alone merchandise business. Shows hosted average of 300 cars, over 5,000 attendees, increasing the visibility of the brand and directly showing profit for business. Promoted brand in 135 automotive forums and social media sites, building and maintaining visibility in each.

Best Buy 2007-2011

Sales Lead, Various departments

Represented the Best Buy persona through servicing customer’s problems and finding solutions. Managed customer relationships for larger budget clients, including businesses. Managed the training of new hires within my department, truncating a thirty-day training program into fourteen days, increasing profitability by reducing training time while still producing qualified brand managers. Focused department efforts by creating, communicating, training around business plans. Participated in local brand building innovation. Managed the expansion of a musical instruments department, the first time guitars and electric pianos were sold outside of seasonal promotions. Built advertising pages on both Twitter and Facebook for other departments in the store.

Education

Middle Georgia State University, Eastman GA

Bachelor of Science in Aviation, Flight Major. 2015-Present

Private and Instrument ratings, working on Commercial. Will be adding Multi-Engine, CFI and CFII.

Macon State College, Macon, GA

Marketing Major, 2008-2010

Founding member, Macon State Marketing Association 2009-2010.

Valdosta State University, Valdosta, GA

Pre-Business Major, 2006-2008

Radio personality for the university radio station, WVVS 91.9 and debuted a number of singles.

North Georgia College and State University, Dahlonega, GA

Business Major, 2003-2005

Participated in the Corps of Cadets ROTC program.